A great deal of time and expense is spent by business on tactically optimising their infrastructure and applications, whether by Cloud adoption, platform consolidation, desktop standardisation or other techniques. The acceleration of digital services and the increasing business demands can force the IT team to adopt a reactive approach; staffed for older technical disciplines and with no time to gain the necessary experience of the new technologies due to the pace of change and the increasingly complex demands on the service.
The Challenge
The result is that organisations end up with an amalgam of technologies suited for their function but requiring cross vendor and internal IT team knowledge and expertise, without clear identification of who is responsible for and has the ability to provide the support, maintenance, upgrades and reporting on the new and existing technologies.
This is a real threat to any business as it becomes increasingly dependent on the availability and security of digital services to operate. The IT function of the business needs to take decisive action to position it as a proactive contributor, able to measure and justify the value it delivers directly to the wider business. It is therefore imperative that these services are strategically aligned, and appropriate responsibility assigned.
Our Solution
The first step on this transition is to understand what you have. Only then can you implement well defined mechanisms for turning what you have into what is required. To meet this challenge TechSolve has developed a Service Mapping process which can snapshot an organisation’s IT service provision in days. This allows us to document an organisation’s business and IT strategy, service provision and technology to measure it against best practice. We will work closely with the organisation team in a number of key areas;
- Organisation Strategy & Objectives – Identify the strategic business & operational objectives to set the parameters of the engagement
- People, Process & Technology – Carry out a number of evidence-based audits aligned to these key IT service pillars. The audits include remote sites, data centre, resilience, physical and virtual compute, network, storage, AD & Email services, Databases, Licensing, IT staff and 3rd party suppliers.
- User Experience – We engage with those who are most dependent on the services to assess the current status and impact and identify their needs and desires.
Once compiled the findings are analysed against the stated organisational objectives, IT service/technology standards and best industry practice. Now that both the starting point and desired end goal have been established TechSolve will be in the position to make key recommendations on how to progress the IT organisation to meet the business objectives, optimise and innovate.
Recommendations made are based on current industry best practice, service standards and the organisations own business requirements, to allow and inform any future design. The resultant report will allow immediate remediation and informed decisions to be made in respect of IT strategy, innovation, capital investment planning and the technical roadmap.